Information Technology

Cutting edge technology allows Rendezvous and The Marque hotels to perform efficiently with the latest tools, including:

• Property management systems for reservations, revenue analysis, inventory and other operational requirements
• Revenue management tools which deliver an optimised dynamic rate for each hotel
• Sales force management to plan and track sales and marketing efforts and outcomes
• Guest relationship management systems that use global guest profiles to track interactions across all hotels
• Content management systems to centrally manage descriptions, rates and availability in multiple languages
• Business intelligence tools to enable data to be "sliced and diced" in real time and generate views of business activity
• Distribution of rates and availability into direct, wholesale, Internet and travel agent channels using the power of GDS technology and market presence to access customers around the globe

In addition, RHG operates a robust IT infrastructure on which to deploy our information services. This includes a Wide Area Network to distribute our data services as well as to deliver high-grade guest Internet. Our Data Centres in Singapore and Sydney are in secure, world-class facilities, ensuring that our computing services are highly reliable and highly redundant.

We operate a highly capable IT team to manage technology services into new hotels right through to mobile computing. Our IT team delivers in conjunction with excellent service partners.