Operating Services

RHG employs a team of operations experts who are charged with maximising the performance of the hotels within the group. Key areas of focus include:

• Maximising hotel revenues to achieve optimal sustainable value to shareholders and owners
• Continually improving service levels through training, development and guest satisfaction benchmarking
• Optimising performance thorough implementation of operating standards and procedures, brand marketing and training programs, financial systems and stringent product standards
• Monitoring performance through regular reporting – weekly, monthly, quarterly and the development of the annual business plan
• Providing expert guidance in hotel products and services – restaurants and bars, equipment maintenance and replacement, guest amenities, purchasing, energy management, insurances and so on.